Store Policy

Store Policy

Updated 12 May 2020

Before submitting your information to us, please read this Store Policy carefully. By accessing and using our sites, you accept the practices described here. The Site is defined as the website available on (“we”, “us”, “our”) and includes its content and derivative works, including, but not limited to, our video content, social media posts, social media comments, digital products such as e-books, courses, and mailing. “Social networks” includes YouTube.

The following additional terms, which can be accessed from the footer of our site, or by following the links below, will also apply to your use of our site:

  • Our Terms of Use, Disclaimers, and Privacy Policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us. By using our site you consent to such processing and you warrant that all data you provide is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our site.
  • If you purchase goods or services from our site, the transaction will be covered by our Store Policy.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.


The contents of the store are not available for sale to Quebec residents. Quebec residents cannot make purchases in our online store. If you are in any other location you can purchase the digital or physical goods available in our online store.


The store contains products that are priced in USD (United States Dollar).

Return Policy

When you purchase digital goods from, which are not limited to but include:

  • Downloadable courses
  • Video courses
  • Digital files (.docx, .pdf…)

you immediately gain direct access to a file or document. Because of the nature of our digital goods, we can’t provide refunds on digital goods

No full or partial refunds are given on digital goods. May you have any questions or concerns on the quality of the content you receive, please contact

Governing Law

Please note that these terms are governed by Quebec law. You and we both agree that the courts of Sherbrooke, Quebec, Canada will have non-exclusive jurisdiction to hear any claims (including non-contractual claims) connected with these terms of use. This clause survives termination or expiry of our agreement.


We may update or revise our terms of use, as well as our policies, from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please check this page from time to time to take notice of any changes we make as they are binding on you.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.

We may be contacted at or by mail at the following address:

CP 201, J1H 5H8
Sherbrooke, QC